Member since January 2011
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I'm still learning.
I have a copy of Carbonite, a separate disc included with a Serif product I purchased. I've been trying to install it since Dec. 10 last year to replace an earlier subscription that has expired I was unable to transfer that product to my new computer). However, I couldn't install the new one because, according to the set-up dialogue: "The Activation Code you entered is already in use." If so, I told a technician, they're induclging in a scam and in a follow-up message another technician replied that there was a mistake and told me to find another number. After the 6th back-and-forth email exchanges yet another tech told me that "We have reviewed your email and related history and believe that due to the complexity of your issue, we would be much more successful and quicker resolving this issue
over the phone or by chatting with us." I responded that if they could not resolve the issue by email when they have all the time to study it, how much more difficult would it be with the phone or chat when everyone is obviously under
time pressure. Anyway I complied but until now there is no resolution to the situation. I have since decided not to waste my time anymore. Although the techs were polite and many surveys came my way to give an opinion of their
service, I'm still holding an empty bag. Has anyone encountered this kind of problem with Carbonite?
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