To whom it may concern:
There is a reason I ordered the part overnighted! I am leaving on vacation on Wednesday June 22nd early in the morning. Expecting to receive my part on Tuesday June 21st. It is 6:48PM and I checked the tracking status and they have on there delivery by 6PM on Wednesday. You will notice that I ordered the part on Saturday June 18th!
I did not pay $28.00 for overnight shipping only to get the part on Wednesday. I will be gone for a week and must suffer the consequences in my vehicle for a long drive and a long week!
Please refund the overnight shipping charges minus the standard shipping charges.
Your response will determine how I rate you on every internet site I can find. I actually saw a TV commercial for your business.
I cannot express how disappointed I am in not getting the part in time.
Regards,
Daryl Stokes
RockAuto Customer Service
Jun 21
Hello,
I apologize- it appears our warehouse was one day late in shipping your package.
We will refund you the difference between the shipping method you paid for (Next Business Day at $27.99) and the shipping method you will end up receiving (2 Business Day at $15.99).
This amount would be $12.00. We will refund your original payment method within 3 business days. We will email you when the refund is issued.
For further information, please see our Help pages.
Thank you,
Catherine
RockAuto Customer Service
Jun 22
To RockAuto
Not good enough. Standard shipping charges. Otherwise I will explain your mistake on every internet site I can find.
Regards. Really all shippings charges should be refunded it it is YOUR fault
Daryl Stokes
RockAuto Customer Service
Jun 22
Hello,
We're sorry that the warehouse shipped your order one day late, so delivery is being made in two, instead of one, business day. The Standard shipping method (Ground) which you noted would not have made it in two business days as transit was from CA to NC. We will refund the $12 difference between the next day service which you paid for, and the two day service which you will receive, as delivery should be today.
Thank you,
Chris P.
Jun 22
I am not satisfied with your response. Therefore I will state the facts and your responses on every website I possibly can.
And of course I will never do business with RockAuto.com.
Regards,
Daryl Stokes
RockAuto Credit Issued
Order xxxxx
We have issued you credit for RockAuto Order # xxxxxx.
Visa
Amount (USD): $12.00
Refunded Items
DORMAN Part # *******: Original Shipping: $12.00 = Total: $12.00