It was my first time ordering from there, and I was a bit worried as I bought something expensive. I have to say the whole experience and service was excellent from A-Z. The product was delivered to me in the UAE on the same day, with excellent wrapping and packaging, an amazing scent, and very beautiful aesthetics that I took pictures.
Unfortunately it wasn't my size, and when I asked for an exchange or refund it was dealt with immediately by courteous customer service. They called, emailed, and arranged for pick up and refund on the next day, they made sure to update me on the services they had, on the total that would be refunded, and on the try it at home first before committing service in the UAE.
I was so tempted to keep the product even though it's not my size just because of how amazing the experience was.
Will definitely not be my last and want to order from there again ASAP. Thank you The MODIST <3