Member since January 2019
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DO NOT buy anything from Overstock. They try to nickel and dime you, horrible customer service, and their products are junk.
First of all, their prices are jacked up. I found the same coffee table I purchased on their site for about $50 cheaper and they don't price match.
They also sell damaged subpar good. I purchased a coffee table and the legs didn't screw in. When Hayneedle sent me crappy merchandise, they offered me a discount or to allow me to return it. Overstock reached out to the company who sold the item to get me some new parts then suggested I reach out to them myself. They told me that if I wanted to return it, I also had to contact the company that sold it. Overstock sold it to me so why I have to deal with a second company. Still haven't gotten an answer from the company over a week later.
I also purchased pillows which were a different color and completely different texture than shown in the phone on the website. After asking to speak to a manager, the manager agreed that the color was different and the texture was different. He then refused to give me a free return shipping label sighting that it was still the same item I purchased even though he agreed it was a different color and texture. He said, "It's still in the white family." Anyone who knows home decor knows that Ivory and white are two different colors. These people sent me an item wasn't what the picture looked like and proceeded to try and nickel and dime me for shipping costs.
UNREAL! Buy Amazon and save yourself the hassle. Their staff is rude and incompetent and does nothing to rectify the inconvenience and time they cost you.
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Dina S.'s review
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