Dina M.

This is my first time to ever use PARCEL2GO tnt services, and probably the last.
I have made an order, which was fully payed for, over 4 week ago and yet no update or pick up was done!
I tried to contact their help center which was useless, as all links led me to a live chat link which was not at all a live chat but a search engine to quick and recorded answers!
I checked the parcel label and its pdf file showed an error, and when I clicked on the error link it AGAIN led me to the useless fake live chat.
I tried to request for a refund, and yet another link showed for the fake useless live chat.
I even contacted TNT office by phone, they said they will reply to me within a day or two, while 14 days have passed since then with no update, yet another disappointment yet another dead end.
I am entitled for a full refund, but even the refund request isn't processed yet!