I think Madisonseating.com is an awesome company. Im glad I didnt base my purchase on the last few reviews posted.
As far as their open box specials are concerned, I have been placing orders for my company with Madisonseating.com since 2012. We have never had an issue with the quality of the chairs. We saved thousands of dollars and received nothing less than top notch chairs. We requested warranty service on a few arms, as many of our employees tend to push the chair under the desk. The warranty service was seamless and interacting with the customer service staff was great.
If you are looking to receive quality brand name chairs at the lowest prices around, this is the website for you.