Dina D.

I've ordered from Vitacost every once in a while across the span of the past 2 years and often there were items that arrived damaged. The company advertises a flexible return policy and so I contacted their customer support each time there were damaged products. Their support staff treated me like a swindler.
They didn't improve the manner in which they package items at the warehouse, because damaged product deliveries continued after I raised my concerns.
They maintained their flexible return policy in this time, yet I was treated like a second-rate shopper.
Aim to deliver intact items or stop antagonizing customers who expect you will follow through.