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I have sent a parcel with co(n)mpany to Belarus. I courier is claiming that the "address not present". I have been talking to then since then, to resolve this issue. I have contact the receiver of the parcel, and got the confirmation that the courier has never attempted to deliver it. The delivery address has a 24x7 security check point (it is a student accommodation), there were no note or message left. For past 6 days when ever I contacted the company, asked me to wait for 2 days periodically. Last was just before this review. It's been totally ridiculous, shamelessly asking me to wait another two days as the courier hasn't replied. The fact is we do the business with Parcel2go, therefore the courier companies are not willing to talk to us with regards to the orders. During the chat I was smooch pushing the agents to get a clear word from them, ultimately, just transferred me to another agent. this second agent was just saying he/she "can't do anything till the courier replies, there is nothing much I can't do, anything else that I can help you with"
The product was a rice cooker, my cousin who is studying in Belarus. she has been waiting for this now over 2 weeks. This is so disgusting and the attitude of the agents is customer has to wait.
Their attitude is "We do what ever we want, customers can try what ever they like but ultimately we do what ever we pleased!!~!"
this is disgusting. All these cheap courier services are the same. I really about since the monkey company in the same industry has ruined their name and trust, this is the same bunch of crooks coming up with a different name.
Please be careful using this service. If you like to take risk and have many days of frustration dealing with these incompetent, unprofessional bunch of crooks, feel free to use this service.
Contacted this incompetent company just to get the issue resolved. As I mentioned about the incompetency of the company and the help desk they end the chat. And had to start the chat again. As I kept mentioning it is not the way to resolve customer issues, the agent threatened me if I say anything bad about the company he/she is going to end the chat.
Agent was asking for the package details for the 4th time with in the course of 6 days. When I asked about this, that accuses me saying I have been rude. When I state that it's been 3 times before, and questioned which means till now no enquires been made agent was stating that she is not stating that. And repeating agent self that this is the best course of action. Which is going to take anothe 7-14 business days.
What good that's going to make??
Finally asking me to send directions to the address that parcel has to be delivered, so that driver can find the road.
Bunch of incompetent crooks.
If needed can provide all the chat transcripts of all the conversations.
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