I would give this company less than 1 star if the option was available. Avoid them at all costs. Beware they trade under numerous names but are based at Deeside nr Chester owned ny Beech Holdings.
I purchased a fireplace from them online in July 2012. However once the order and payment had been processed I found they had added a £79 delivery charge. This was not clear on thier website and I believe it is intentionally done to mislead customers. If only a small percentage of customer dont bother to pursue the hidden delivery charge they will make a tidy profit. This additional charge also makes them one of most expensive companies on the internet.
They promised to return my payment in 28 days which has still not been processed. When I called them today they were clearly not in the slightest bit bothered. If you check out Beech Holindgs on companies house things dont look good either. Definately rougue traders and I will be reporting them to anyone I can and spend the rest of my days posting truthful reviews.