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Diego C.

Contributor Level

Total Points
89

1 Review by Diego

  • ABH Pharma

5/1/18

It is with regret that I write this review as I was looking fwd to build a lasting relationship with this supplier, but it just is impossible. I have been a customer of ABH Pharma for about a year now and can honestly say that the notion of customer service and transparency is non-existent for this company. My first account executive, Rob Zorn, was uncommunicative beyond any reason and my second account executive, Frank Cantone (ABH Pharma's President) has been, at least twice as uncommunicative to the point of disrespectful. I have had open orders from Jan 21st/ 2018 (It is now May/2018) that have not been fulfilled and HAVE NO STATUS. I honestly don't know how to grow any brand with a supplier that can't give me the status on my open orders and doesn't answer timely to my emails/calls, and keeps pushing the dates for deliveries? NEVER, not once, have I been informed of a status on my orders if it is not from me having to constantly contact these people for status and delivery dates. No proactivity whatsoever.

In addition to this, I shared privately with Mr Cantone a product that I was interested in producing for my supplement line and, not only he did not get back to me with the product price quote, but he added the product to his Private Label stock thru StockNutra (ABH's sister company). To make things worse, they also launched a brand (Necessity Nutrition and Precision Nutrition) on Amazon on the back of all their customers with increased serving size offerings and lower prices to gain market share on their customers and told most of their customers that it was an international client, even though it shares the address of StockNutra.

The level of dishonesty I have experienced from Frank Cantone and ABH Pharma I have not seen from any other company in my personal or professional life. I would do a disservice to many companies by not sharing this experience. I look forward to be done with my relationship with this company as it has hindered the growth of my supplement line and eroded my confidence.

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Diego C.'s review of ABH Pharma earned 9 Very Helpful votes

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