Dian S.

In October 2011 I ordered a large bottle of Ecco Bella lotion which I paid a total of over $112 on mothernature.com and never received my product and the company wouldn't answer their customer service calls. Since I couldn't pin down the physical address for the company (I never received an invoice or my product and their website didn't give an address) the BBB couldn't file a complaint. In October 2012 I was FINALLY contacted by the CS dept of mothernature.com and in the email I was assured I "WILL" (they did capitalize this btw) receive my refund... and they even repeated the address I gave them. I NEVER received my refund. A month later, in November 2012 I gave birth to our little girl and have been super consumed with parenting... so it wasn't until an hour ago in cleaning up my emails in my stuffed in-box & out-box etc that I recalled that the company dropped the ball yet again. I emailed them... do I think they will ever do right, absolutely not! But I am NOT letting this go... that's stealing! I am picking up where I left off and am contacting the BBB again and forwarding the emails of them promising a refund but never sending it. Wish me luck... too bad mothernature.com doesn't care much about their reputation!