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I ordered two smart watches for my grandchildren for Christmas. I placed the order on November 28,2017. As of this date I still have not received the watches. I have since found out that the watches are coming from Sweden but I can't track them and have no idea if they have even been shipped yet. I have contacted this company several times and have been told that the watches are still in transit. I have asked to cancel the order and have my money refunded which they won't do. The latest response I received from them was they wanted me to give them 60 more days to deliver the watches. I honestly don't know how they are still in business. DON"T USE THEM! THIS COMPANY IS HORRIBLE!
Diann W.'s review of LightInTheBox earned 4 Very Helpful votes
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Available trustworthy clear honest kind and good taste for goods
The quality of the swimsuit is not good. The material looks cheap and it has no hem.
Dear customer, this is supervisor from Lightinthebox. I'm glad to help you.
Your order was shipped via SwedenPost with tracking number RE228599995SE, which can be tracked follow link: https://t.17track.net/en#nums=RE228599995SE&fc=19244
The last tracking information was updated on 2018-01-12 21:56 ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 9:56 pm on January 12,2018.
We are sorry that during holidays season many orders were delayed in transit, please don't worry, we will take full responsibility for that.
As you are valued customer for us, I had conducted ticket ID=17290777# in our ticket center and offer a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.