Dianne C.

My story - I have bought a lot of items in the past from JetPens. My last purchase included a fountain pen. The description did not mention that it didn't come with a converter. When I received the pen, I realized I would need to buy a converter. In order to buy the converter, a $5 item, I would have to pay shipping that cost more than the converter. I asked them if they could just stick the converter (which is the size of a super skinny joint and weighs under an ounce) in a #10 envelope with a first class stamp - I'd be happy to pay for the stamp. They refused. That is a company that cares nothing about their customers. That was my last order from them forever. The two stars is because they have such a varied inventory and the prices are competitive. But I won't deal with a company that won't work you.