dianna w.

This company sucks! I placed an order on 11/30 and I got notification that my delivery will arrive today! Yay finally! Oh but wait, it says it is being delivered to Santa Cruz, California... I live in North Carolina! Verified the address on my order was correct before I called to complain. Their "customer service" is more like "customer disservice" I have been hung up on my them numerous times by employees when they could not figure out the problem. I was told I could have a refund by an employee on the phone and then I woke up the next day to an email saying they would not issue a refund until I sent the product back to them. BUT I DID NOT RECEIVE THE PRODUCT. I have wasted countless hours on hold and waiting on associates to figure this out. They said there is nothing they can do and they refuse to issue me a refund. What the hell?! Save your money and go with a different company.