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Dianna P.

  • 1 Review
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Experience: Food & Drink

Member since January 2020

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1 Review by Dianna

1/5/20

If I could give this place 0 stars I would post it 1000 times. I dont usually go to coffee bean, for i usually go to starbucks. Today was an exception going to coffee bean, only because i was with my family at a tourist area visiting the mission inn festival of lights. I am an ER nurse and I know all about patient satisfaction or at least customer service and is all about having patience... its my job! Nurses also have one of the most HONEST jobs! So I am not here to personally attack anyone or personally attack a business... I am totally HONEST because i visited this place, made a huge order and am completely upset that i was totally disrespected by the staff! Sadly, the supposed manager who happens to be a heavy set/ obese Caucasian female wearing black lipstick was the one who is making me have to come down to this and make a long a$s review!

1/4/2020@ 8:55pm

After having a nice walk around the beautiful scenery of the mission inn festival of lights, my whole family and I (group of 7) had a bite to eat and wanted to relax and look around some more after with a few warm drinks... the nearest walking distance was The Coffee Beanery. As I wait about 15 minutes in line for about 6 warm drinks, I already saw the unhappy aura coming from the barista/ staff, I immediately had empathy and understood that they were not having a good day with all these customers and so little staff. I didn't mind the wait. I waited for my drinks and even walked up to the side of the counter to wait for my drinks and gave the heavy set female barista a smile. She didn't react, she appeared diaphoretic and was unkempt looking. I wanted to say something to make her smile but just brushed it off...

My drinks were layed out in the counter after she was finished with them, I simply asked politely if she had any cup holders only because I did order 6 drinks, and my whole family was outside of the store. The small counter was already filled, and I didn't want to lose my drinks, so I hollered out through the window to my brother for help. In a rude monotone voice, she said, "Sorry no."

Im not asking for her to kiss my foot and sprinkle glitter over my head all while saying these words! All I ask is for her to be kind and atleast let me feel better! I brushed it off... again im very patient.

As my brother and aunt came in to help, I was confused on which drink belonged to whom. I ordred 6 drinks! I wanted a simple explanation and was still very polite. When I asked for a little help, she gave me a HORRIBLE attitude and said, "its already all labeled." the drinks were truly labeled but she had very bad writing too. Her "HC" for hot cocoa, looked like an upside down 4L. Her "HL" for Hazelnut Latte looked like 4T... etc... all in all, I was unable to read it all, end of story... when I asked if she could explain it all again to me... she completely ignored me this time and just shook her head.

This time I became upset. Never in my life have I barged out carrying 4 drinks in my arms and completely embarrass myself in a up class crowd. Not only that, my family was wondering what was going on when I came out the store! I also found that they have called two security guards because they were petty with their work.

This whole experience with The coffee beanery is upsetting. I was so upset because it ruined the time I had with my family and we all left early. I came back into The coffee Beanery to get a business card and the staff refused to give any names. All in all, not end of this story... I will go to district about this. Its NOT okay to treat people this way only because you have a job that you don't like.

I have left emails to corporate, left yelp, google, and other website reviews on this specific location at 3712 mission ave. Riverside, CA. I have also left a complaint on the way the barista handled my family's drinks at the BBB website. My big family and I have been group texting each other about this experience & we all will be doing the same process of leaving emails and reviews untill I speak to a corporate/ district manager or franchise owner of the location who doesn't think this situation is a joke.

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