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Dianna G.

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  • 1 Helpful Vote
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Experience: Travel

Member since August 2019

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1 Review by Dianna

I booked 2 expensive rooms for my friends and I for my birthday and I got a notice that my reservation was cancelled because of employee embezzlement. The card company can't help and the rep at hotel power said she can't give my money back. They stole my money and ruined my birthday. I travel 150 miles a day and work 10 hours a day, six days a week to take care of me and my kids and these people ripped me off. I will be looking into bringing legal action against them in a criminal and civil manner. And unfortunately for them Im very good with legal issues. Disgusting!
Hotelpower R. – hotelpower.com Rep
Hi Dianna, We understand your frustration and sincerely apologize for the inconvenience. This is an upsetting event to all of us here at HotelPower.com as well. While we understand you did have to initiate a chargeback for the original funds with your bank we have reached out to you privately so that we may help make this right for you. Best -- HotelPower customer service team

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