Dianna D.

I appreciate that more business are getting competitive with the quick-shipping and multi-department offerings, but nothing beats Amazon. We very easily make up for the prime fees every year with the free one and two day shipping and streaming services. The one-day shipping has helped me in a pinch multiple times, and their customer service truly cannot be beat! And no, I am not an amazon employee - just a busy mom who doesn't have time to shop and appreciates a company that still makes customer service a priority :)

Not upholding their agreement on processing time for items plus a very poor change in policies, has led to an awful experience selling on Swap. After a big move and closet clean-out, I had lots of men's, kids', and women's items to sell. I carefully compared Swap with Thred Up and a local consignment store, and Swap seemed to be the best option, based on the fact you could set your own prices and the profit percentage for each sale. In the seller agreement I signed when sending in my box they warned me that their incoming volume was high so "it may take up to 60 days to process." Since I was sending in my box of warm weather clothes at the beginning of June, I was bummed it would take this long, but thought it would be ok since we'd still have the hot months of August and September. Well it didn't get processed for 75 days, so unsurprisingly, not much has sold. Also, when I sent it my items, there was still the option to price your own. That also changed, and resulted in Swap selling a pair of VGUC J. Crew jeans for about $10 with me making $4.50 off the sale. Ridiculous. And for my kids' items I've made an average of $2 an item... not worth it. Find somewhere else to consign!