Diane Z.

After having ESET for years I needed to renew my protection. Not being that technological of course I needed their help. The support was abominable. No patience at all for someone who is not computer savy. They used to be very helpful but my last experience had me almost to tears. "Jake was nasty and sarcastic telling me I can't teach you how to use your computer" when I needed help downloading an updated virus program. I was never treated like that before. He had control of my computer and I know could have done this for me. If you are not very computer savy and If you ever get Jake for support HANG UP or END THE CONVERSATION ON CHAT. He is awful. Disgusting despicable horrible support.