diane W.

Late 2012, I ordered a point and shoot camera from Bens Outlet. It took several weeks to get it. I am a professional photographer and I wanted something lightweight to put in my purse. I took the camera out of the box, put in the batteries. The lens extended and stopped. I tried turning it on and off and changing the batteries. The camera was defective. There was no customer service number to speak to anyone directly. I called the manufacturer and they agreed that the camera was malfunctioning and should be returned to the retailer. I returned it to them ( Bens Outlet) with a letter of explanation. They claimed they never received the camera and I ended up paying for a broken camera. Finally, after at least ten letters to Bens Outlet and repeated attempts to find a customer service number, I gave up. Although I challenged the charge with my credit card company, since I did not return it via registered return mail. I had no proof.
I highly recommend that you do not use them or advertise them on your website. They are unreliable and cheat their customers. Too bad you don't allow for zero ratings
Sincerely,
Diane Wolfe

DO NOT PURCHASE ANY THING FROM THIS MERCHANT. THEY ARE A SCAM. AS IS 1 DEAL A DAY!
I ordered a Fuji point and shoot on sale at Ben's outlet as a carry along camera. I wrote them 5 emails until they finally told me it was shipped. I had to go to my post office 3 times to find it. I used it for one day and it stopped working after 4 hours. I called Fuji, as there is no direct customer service phone number or person you can speak with at Ben's Outlet. Fuji told me I had done everything possible to correct the issue and told me to return it to the merchant. I emailed Ben's Outlet. I wrote 15 emails until I got a response to return it, since they told me at One deal a Day, that I had to have a return shipping label. They sent me one. I mailed it back 2 days later. This whole process TOOK 3 MONTHS!. Now when I checked with my credit card company as to why the credit was't issued, they were told that Ben's Outlet never received the camera. I am a professional photographer and I had never bought any camera equipment from this company and I am warning the public not to either."