Diane R.

Was travelling back from a trip with two very young children. Driver arrived and could tell he was very annoyed at the prospect of helping with luggage and well the drama of two kids!

I lifted the bags and packed the car and did not talk the entire way which is not like me. We arrived at the destination and I then proceeded to get the kids out of the car. The driver dumped the bags at the bottom of my drive and drove away promptly without saying a word. I could certainly tell yet again that this journey had been time consuming for him!

A day later I then received an email advising me that I had shut the seatbelt in the car which I know for a fact I did not do. Lyft then without calling or asking my side of the story proceeded to quote the terms and condition and removed $50 from my credit card on file which I told them not to without further enquiry.

The driver and the customer service was so inadequate. I liked lyft up until this point but I will certainly not be using them again. To take a drivers word over a customers without a conversation is not good enough.