I placed an order 11/29/09 and paid by PayPal. They received my payment immediately, but showed payment not received. After I emailed proof of payment, they gave me a tracking number; however, it was for someone else's order. Long story short, no Uggs, PayPal can't do anything to help get my money back, and I'm getting the run-around on my refund. DO NOT ORDER FROM THIS SITE. They advise 24/7 help line, but it is not manned 24/7 and it sometimes took several days to get a response.