Diane F.

They have a program where you refer a friend and get a $50.00 credit. I referred 2 friends both of whom made large purchases so I should have 2 $50.00 credits. I only received one! I have a $50.00 credit that was supposed to be credited to my account for my last delivery and it was not. I have called in twice about this and was assured the 1st time over an hour on hold, that I called that my credit would be forwarded to this latest billing. It was not. I had to call in again on 7/25 and spoke to Kelly on was hold for an hour and she is trying to say she cannot give me credit. I want my credit that I earned through my referral! I referred 2 people both of whom made and paid for deliveries through my referral link that I provided. PLEASE GIVE ME MY CREDIT DUE!

This company has to be the worst I have ever dealt with. Received a bed with damage to the fabric in the middle of the headboard. First the offer me $27 to keep the bed, What? It's an $800.00 bed that was delivered with damage and you want me to keep it? Then they tell me we'll give you $150.00 to keep it and if not we can't get a replacement for 6 to 8 weeks. No I don't want a damaged brand new bed. So please take it back. Then they tell me because their shipping company randomly took the top of my box that I have to make my own for a queen size bed! After many back and forths I go out and buy and fabricate a cardboard box package the queen size bed again and seal it and tell them I have done what they asked me to now please pick it up and issue me a refund. THEN they tell me they need another picture of the bed again, WHAT? I've already made a box put the queen size bed inside and taped it all up for pickup! Sorry we need another picture... I take apart the entire box take the picture for them and send it to them and now they tell me they want to send someone to try and make a repair to the headboard! NO THANKS! I'm not paying $800.00 for a damaged bed that is Jerry rigged with an aftermarket repair that will be in the middle of my brand new headboard! Not to mention I had to buy and fashion a replacement cardboard top because their delivery man absconded with mine! This company has you jumping from one hoop through another and will not do the right thing, send a pickup and refund my money for their damaged product that they delivered to me! STAY FAR AWAY FROM THIS COMPANY!

Received a damaged defective final sale pillowcase for over a hundred dollars. Called upon receipt and said the item was damaged and bad quality and I wanted a refund. Because it was a final sale item I am now being forced to accept a Credit from William Sonoma for over a hundred dollars instead of a refund to my credit card. Called twice to get help and was on hold for 45 minutes to be told that they couldn't help me and I need to talk to someone else. Horrible customer service! Not the way to treat customers. Why should I have to pay for your inferior product and damaged goods!