Diane D.

Booked an overseas hotel with booking.com in Jan. 2016 for travel in Jan. 2017. Despite searching all over the hotel's page and booking.com policy, could find no info. Regarding deposit requirements. They took the entire amount off my credit card with 2 minutes! Plans changed and I cancelled at the beginning of September. I recieved nothing from booking.com after I cancelled, especially a refund, but no confirmation either. I had to call to get a confirmation that I cancelled well within the full refund period. It is now end of October, and I still haven't received a cent back! They know I paid them in full 10 months ago but now I have to "prove" to them that I did! I have moved within this time period and can't locate my credit card statement from 10 months ago and my online credit card account of the transaction is not satisfactory to them so they will not refund my money! Book your travel with anyone but booking.com!