Diane D.

We have used Chewy for many years for RX dog food among other things. Every time I placed an order (I would make sure I ordered enough for free shipping), it was here the next day or day after. I was amazed that I did not pay for next day shipping. Anytime we had an issue (such a the dog biscuits being broken), they sent a free replacement. Recently we purchased 3 cases of RX dog food but shortly after it arrived our dog had passed (Buster Brown was 15 years old). I asked them if there was anyone that had ordered this food that they could put me in touch with as it was a sin to waste it. They immediately gave me a credit for the full amount of the order and told me to donate it to a shelter and that the shelter would love to have it. So we did that and thanked them for the unexpected credit.

Today I received flowers (thinking it was for my birthday which is very soon I didn't give it another thought as I thought it was from our son). Just now, my husband said "Do you know who sent you the flowers?" I said yeah probably Jon (our son) as an early birthday gift. He said, "No, it was from Chewy". I was so touched, it brought me to tears. What company does that? Gives you a credit and sends flowers? I just wanted everyone to know that this is a company that truly cares about your pets.

I think I saw a few negative reviews, so I wanted to make sure that I shared my story. Forever grateful, in loving memory of Buster Brown a heartfelt thank you Chewy.

Diane Durante
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