Diane B.

Microsoft helped me resolve a problem with a Microsoft computer that wasn't even purchased through them. They helped me resolve the problem and helped me to purchase a new one through them... Never experience such customer service before!

When booking a vacation and deciding on a Hotel and such I always check trip advisor to get the real skinny on the hotel in question by real travelers who post real pictures and tell what it's really like. Also, they give plenty of advice on cool things to do when you arrive. Ways to avoid falling prey to the local industry that seems to want to take advantage to those who may not be familiar with the area... A great place to go to get the heads up before you arrive.

I've used Overstock a lot over the last 15 years and there have been times that I did purchase something that wasn't a "winner" and for the most part, Overstock has always helped make it right. Just last month after something didn't arrive on time I checked with the customer service dept, just to find out why it had not arrived. Turns out it was out of stock and would now be arriving in a few days... No biggie, but the customer service rep. Said we would like to credit your account $20 for the delay... How nice of him to offer!

Live and learn... I needed a fancy work computer and made the unfortunate decision to purchase a used Surface Pro 4 from an Ebay Dealer... Turns out the unit was a bogus attempt to hide a very badly damaged unit. After almost a month of back and forth with eBay and Paypal, even having Microsoft write a full documented report of the cover-up attempt, I received word this morning that Paypal had sided with the merchant and there would be no return or refund for my $800 purchase. They did say I could appeal, so this evening I went back to the Mircosoft store to meet with the Store Manager to get yet another evaluation of the fraudulent purchase. Only things didn't turn out that way, Mircosoft didn't want to write another evaluation, they had decided they wanted to make things right and refund me the amount this unit cost when it was new...$1250! I said but that's way more than what I paid for the damaged unit, she said I know use it to buy extra protection for your new one ( I bought a brand new one from them for only $899) They even gave me the student discount! Way to go Microsoft! I have learned a lesson never buy anything from Ebay or use Paypal... so much for their buyer's guarantee...

They don't just say it like so many other online stores but they mean it. Anytime you have an issue with an item purchased you can return it. The only company I have used that really does that!

Live and learn... I needed a fancy work computer and made the unfortunate decision to purchase a used Surface Pro 4 from an Ebay Dealer... Turns out the unit was a bogus attempt to hide a very badly damaged unit. After almost a month of back and forth with eBay and Paypal, even having Microsoft write a full documented report of the cover-up attempt, I received word this morning that Paypal had sided with the merchant and there would be no return or refund for my $800 purchase. They did say I could appeal, so this evening I went back to the Mircosoft store to meet with the Store Manager to get yet another evaluation of the fraudulent purchase. Only things didn't turn out that way, Mircosoft didn't want to write another evaluation, they had decided they wanted to make things right and refund me the amount this unit cost when it was new...$1250! I said but that's way more than what I paid for the damaged unit, she said I know use it to buy extra protection for your new one ( I bought a brand new one from them for only $899) They even gave me the student discount! Way to go Microsoft! I have learned a lesson never buy anything from Ebay or use Paypal... so much for their buyer's guarantee...