Diane B.

I ordered Elevate Vitamin E for my 31-year old horse, to be delivered every 5 weeks. This product is amazing, and truly enables my old guy to walk comfortably. Without it, he walks with a curve in his back, and our vet believes it is related to his spine. I found the best price for Elevate on Allivet, however if it is not delivered, it has no value. The mail service placed the package in the wrong mailbox where it sat for 3 days, in freezing weather. So, it was no longer effective when it was found. I called Allivet, who first offered to send a bottle at the same, standard delivery of 5-7 days. I am nearly out of Elevate, and requested that they send it overnight. They refused -- get this -- because their responsibility ends when they slap the address label on the box. This, from customer service supervisory Monica who would not provide her full name. When I asked to speak to the VP, Customer Support, Monica said there was none, that she was in charge. When I asked to speak to the president of the company, Monica also said there was no president, however, she agreed to ship the Elevate by 2-day UPS. No president, No vice president, no responsibility beyond slapping a label on their products. "It's not our fault if the post office doesn't deliver it correctly." Maybe so, but if you care about your customers - the animals your products serve -- perhaps you should take more responsibility.