Detailed S.

Recently tried Dermstore on a friends recommendation. It's been the worst experience I've had with an online store. This is the first time I've gone out of my way to write a review about an online merchant because I believe people should know how challenging it has been to work with this store. I'll briefly outline the concerns
4 weeks later, do not have my products, was hoping to receive them before Christmas so ordered in November.
3 weeks into the order, could not access my account settings to cancel
3 weeks into the order, could not contact anyone by phone. Waited 20 minutes on several attempts
3 weeks into the order, emailed store. They replied with 'we're very busy, someone will reply eventually.'
3 weeks into the order, supposedly they mailed package, unable to track as USPS never received the order.
4 weeks into the order, they NEVER replied
4 weeks into the order, filed complaint with PayPal. They finally reply but can do nothing to help except wait to see if I receive the package in several weeks. It's Christmas, I don't have several weeks!
It was have been great if they had at least sent me an email at the beginning of December that they would not arrive until AFTER Christmas. However, all they said was that it may be slightly delayed. That's understandable, except that 100% of other vendors I ordered from during this time actually sent their orders.