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Diana U.

Contributor Level

Total Points
86

1 Review by Diana

  • Viagogo

2/22/17

My experience using Viagogo in Australia has been very stressful and I'll NEVER use them again. I bought two Bruce Springsteen tix in October for his February 2 Melbourne show on Viagogo, stupidly thinking it was an authorized selling site. Big mistake. The booking fee alone was $199.95 and the seat numbers weren't provided so God knows where I would have been sitting. (Now I realize that's because Viagogo didn't actually have my tickets - they were waiting for someone else to offer them on the site.) The tickets were only going to be 'provided' just before the event. I ended up buying tix to the same show from the authorised seller so immediately offered mine for resale on Viagogo thinking it would be an easy process. I didn't want to rip anyone else off like I'd been but in order to get my money back (and make an $11 loss overall), I had to sell them way over their face value. What made me so stressed was that one, their policy is to pay the seller a week after the event (ie FOUR MONTHS later) ONLY if the purchaser claimed they'd been able to use them successfully; and two, I never got a confirmation I'd uploaded the tickets correctly for resale. When I tried phoning the numbers listed for urgent Viagogo enquiries on the day of the concert (to confirm they'd been uploaded successfully), one rung out and the other diverted to the UK (where it was the middle of the night) and said their offices were currently closed. So, if you want to be ripped off buying exorbitantly priced tickets for unknown seats, selling them without any confirmation, and living in stressful hope of being paid only after the actual event several months later, use Viagogo. I can only go on my own experience with them, but it was appalling and made me feel quite sick I might have lost over $1,000. Never again.

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