I've been a member of GB over a year, I started with the free trial 3 items at a time and upgraded to end at 10 items out at a time (159$) and I have a free item for life from GB and pay for 2 extra items (15$/mo each) in the beginning of June there was a slower shipping time for maybe a week.
I spoke to my mail carrier and I leave parcels out with a note for her. I take photos of the tracking # for my return items.
It takes 2 days for an item to be returned and they ship to you 3 day priority, though I usually get my shipments in 2 days from GB.
I've been a member long enough to know that if you closet new arrivals quickly and prioritize what you want it works a lot more efficiently. They send an email with weekly wants and as long as you closet what you want you should be covered. I tend to mail back on Saturday that way before the next weekend I get new choices for wearing.
I've never cancelled but I'd assume you should return notify them send back before you cancel.
Hi Diana,
Thank you for your feedback. We are so sorry to hear that your customer care experience has been less than amazing. We are always looking to improve and want to thank you for your review! If you still have any questions we would love to assist you further. I hope you've received your box and are loving it!
Xo