Diana R.

Have ordered several times but the last two have been strangely and extremely delayed with no communication from the company. One time I called to see about the delay and I was told they were backordered but I had to call them to get that information. One time I ordered during their sale of buy $500 and get a $100 gift card but after a couple of weeks the charge had not posted to my account and no email saying it had shipped so I emailed them once a week for 3 weeks and after that I got what appeared to be a computer generated message, because it did not answer my questions, in answer to the first email. I asked that if they could not give a projected ship date to please cancel my order but no response. I tried calling several times but got a message that said the voicemail box was full. I talked to my bank about it and they stopped payment... about a month later they called saying my payment was refused and they were ready to ship... seriously! Do they not read their emails? I recently tried ordering again figuring that the sale may have been more than they could handle, a smaller order this time, and its been a week but the payment has still not posted and again no email saying it has shipped or was delayed. I order online often and this is the worst I have ever come across. Usually if there is going to be a delay the company states as much prior to ordering or informs you by email once they know.

Ordered from Teechip and I can honestly say I am surprised there is no legal action being taken against this company. Then again they have a lengthy disclaimer box you must check to shop and at the later part there is a section that basically says no changes, no returns... basically claiming that everything is "special order" even though none that I viewed were personalized in any way. Sadly I didn't see that in my cursory look at it.
When on their sight, specifically looking for pictures or posters of the navel ship Enterprise CVN-65. The poster I viewed was CVN-65 but when I clicked to purchase the list had, unbeknownst to me, another ship mixed in the list that wasn't pictured on the screen I had viewed... a CVAN-65. I realized the mistake when I viewed the purchase receipt and I tried to change the order, there is a button for that, but couldn't. As soon as they were open for business I tried calling but each time after a few rings I would be hung up on... never speaking to anyone. So the I tried email and, after a good while, was told I couldn't change it only a few hours after ordering it and it took days for it to be mailed. I explained how the error occurred but still no but never really addressing the issue that the list should have been only for what was being viewed. There are other places to shop and the "no changes, no returns " policy should be right where you order in plain view, not hidden in a stupid disclaimer. I guess I should have been suspicious when you must check a disclaimer to even shop... lesson learned. I shop online all the time and am happy that most companies are reasonably honest and straight forward doing business... Teechip, in my opinion, is not among those.