There is a 30 day time period in which you can make a return. Caveat: before you make a return you must get the correct return address and another piece of information from this company. Good luck trying to communicate with their "mighty team". Their phone lines are always down and they do not respond to emails in a timely manner, if at all. No refunds are allowed so you are pretty much stuck with the product you ordered. I was not happy with the quality of the socks I received. One was already unraveling in the plastic bag!. Someone please shut this company down and do the online shoppers a favor.