First, the good. Newegg has delivered computer parts to my son and that worked. I ordered a cabinet/tool storage on the premise that they were a consumer friendly site. Couldn't be further from the truth. The cabinet arrived banged up. And a consumer could only find it useful under very rarified circumstances. I vigorously pursued returned it but any access to the company, email, chat, etc. turns into a circle. There is no access to help with a return. The company has it rigged so that you can return an item via UPS but you will receive almost no refund after doing a lot of work! They did generate pre-formulated responses repeating the same information.
If you can order from Amazon, do that instead. They offer customer service!
Hi Diana,
We're so sorry to hear that you had such difficulties receiving assistance regarding your recent order from us. We can definitely look further into this matter for you if you're still in need of assistance. Please email our team at wecare@service.newegg.com with your order number so we can check this out for you.
Thank you,
Louis [Newegg Support]