They bait you with this lie that your storefront could be featured on Etsy or Amazon... yeah, right! There's NO PHONE NUMBER OR LIVE CHAT FOR SUPPORT! I logged out of my account and searched for my products as a guest and it kept turning up "NO RESULTS FOUND"! I mean I typed in my exact product titles, my exact storefront name and everything and I see that if someone searches for my products or my storefront THEY WILL NOT FIND ME! I did get some interest on a particular hoodie that I designed, that I had to PURCHASE MYSELF for people to see and ask about. I send them the link to my storefront and it turns up these RIDICULOUS PRICES THAT I DID NOT SET MYSELF! I'm in a panic, trying to discover how to change the pricing before my friends lose interest but there's NO LIVE CHAT AND NO PHONE NUMBER! SO I HAD TO LEAVE MY QUESTION IN THE CONTACT US PAGE AND WAIT UP TO 24 HOURS TO HOPEFULLY HEAR FROM SOMEONE, WHICH IN THE PAST HAS BEEN A GEREATED OR AUTOMATIC RESPONSE, NOT TOTALLY RELEVANT TO WHAT I NEED TO KNOW, AND I HAVE NO WAY TO CLARIFY MY QUESTION OR ASK FURTHER QUESTIONS EXCEPT TO EMAIL BACK, WAIT 24 HOURS FOR ANOTHER REPLY, ETC., ETC.,, ETC! UGH! WHEN I PLACED ORDERS WITH TEESPRING IT WAS A NIGHTMARE! SELLING WITH TEESPRING IS A DOUBLE NIGHTMARE, EXCEPT MAYBE FOR ESTABLISHED COMPANIES! THEIR SELLER SUPPORT AND CUSTOMER SUPPORT NEEDS SOME SERIOUS IMPROVEMENT! AND THEY NEED A PHONE NUMBER WITH HUMANS!
Hello Diana, thank you for your feed back! I am very sorry that you do not show the refund. Our number one concern is customer satisfaction. Upon review, the package was returned to sender. It takes up to 10 business days to receive the package package back in our warehouse. Once the item is received, you are automatically refund back to the method of payment used to make this purchase. It can take your financial institution up to 7 business days to process the refund into your account. Please contact your financial institution on status of any pending deposits. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian