My husband ordered a dozen yellow roses for my birthday. First, they didn't arrive on the designated day! Then they weren't even rosesa mixed annual flower arrangements with 3 roses! When he called, they offered him $20 off his NEXT order! After getting the credit card company involved, the correct arrangement arrived 2 days later! Yes, it was beautiful! But do yourself and local florists a break and order locally, that way the fee stays in your community and you can trust what you get!