Diana H.

I have been trying to reach someone at this company via email for quite a while about a defective sweater scarf that I received. It was poor quality, worth about $10 if that. I paid about $30 and it was irregularly sewn and totally unlike the pics. I sent 3 emails. No response. I called and the "number has been disconnected" (definitely suspect), yet they are still selling products on the website". The website says you can contact us by:

Email us at *******@sobnow.com DID THAT several times
You can call our 1-800 Number: *******863 disconnected

We respond to most emails within 24 hours! If you don't get a response from us, please check your spam bin! Nothing was in my Spam folder but I do keep getting offers from them in my email. Its been 10 days + and no company response. What business does that? The website says:
100% SATISFACTION GUARANTEE
We always strive to leave our customers 100% happy after their purchase - If you have any issues, you can always contact our 24/7 support team at *******@sobnow.com
Our Guarantee - Didn't receive your item or the item was damaged? We will replace or refund you! Please read our FAQ PAGE for more information.

All of the above website rhetoric is untrue. The address of this business is a private residence in Orlando. The owners name is John with no last name or contact info. The Facebook reviews are equally horrific as those here. SOB feels to be in the business of taking people's money and providing misinformation about quality and service. There is no service or quality from what I have experienced. I suggest that everyone that has been ripped off go after them in a class action suit.