Diana D.

I bought 3 x diving masks for my grandkids for X'mas, one of the have a missing valve. Complained and was told to send the item back and they will send a replacement as soon as they receive it. It's been a month and they keep saying that they did not receive it. Australian post said that they should receive it within 2 weeks. I have sent them the receipt for the postage proving that it has been sent back to their warehouse in China. Every time I follow up on it, they said they have not received it and to send them the postage receipt AGAIN so they can look into it.
I just wander if I am ever going to get my replacement! My granddaughter is tired of waiting for her replacement mask through no fault of ours!

** MiniIn the box contacted me after my review on this site. They have since replaced the mask and refunded the postage cost for sending the faulty mask back. Thanks for rectifying the issue.