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Diadem V.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Entertainment

Member since May 2016

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1 Review by Diadem

• Updated review
I wrote a review before about my disappointment with Chapters express shipping. I gave them another chance and pre ordered the Harry Potter Cursed child (last year) and it arrived on time. I pre-ordered a Rose Gold Fitbit Alta HR (February 2017) and it also came on time. So If you are not in a rush to receive your items, Chapters delivers on time and there are no damages to the items.
Do not order online at Chapters. Indigo!
• Previous review
I had the most dissapointing shopping experience at chapters. I ordered a S'Well bottle supposedly a gift to a friend. I checked online if there are any inventory in store near me so I can just go physically to the store, but unfortunately there aren't any, so I just decided to buy chapters online and pay for "priority" shipping. Well big mistake, I never received the item. The "check order status" link on their website does not show Canada Post's real time tracking update but shows their own tracking system which is very frustrating. Customer service said otherwise but no, I perused every inch of the website but don't see Canada Posts tracking number. What is more frustrating is I could see that the item was shipped from the warehouse but on the day it was supposedly get delivered, it said "re-routed due to processing error. Possible delay" and no updates onwards. I checked the shipping address I thought I made an error. I could not see any errors. So when I contacted the customer service they refunded me for the "priority shipping fee" that I've paid. Couple days later I checked again where my order was because there was no changes on the online tracking system and customer service replied to me that my order was "lost in transit". How can that be? The other day the tracking system is showing it was supposed to get delivered? I could rant all day but I just want to tell other consumers that "don't do it!" Order online somewhere else. It bothers me that their warehouse, online website and shipping services are inferior. Management needs to improve online shopping experience for customers.

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