I purchased a poetic waxing kit missing spatulas (how else do you apply this product to your body?!) and called customer service. I was told they hold no ownership of the product because I might have bought it at ONE OF THEIR OWN SPAS or at a third party. I was given the run around when asking for a discount on a future product (going up to three levels of supervisors). Bliss clearly has no care for long term or loyal customers and I can't imagine voluntarily trying to contact this number again. AVOID IF AT ALL POSSIBLE!