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I wish that I saw those reviews before booking. It seems like everybody went thru the same crap. I booked a recent ticket for a museum to visit durinf a weekend holiday for a certain date as stated on the website but the confirmation email states a 3 weeks period eligibility rather than the requested daye and when checking for the desired date, It was already
Sold out! When speaking to the company, first of all their time is limited to few hours only and this on Singapore time which does not work for US time. It ended up with lots of emails and excuses. Now they r saying ticket is valid for a year!? And I can just give it to any body but this will not refund me. They r deceptive on their description and they will try any possible way / explanation to not refund you. At least I know now not to waste my time with more emails as this is useless. Other thing also I will not go for cheaper option ( couple of dollars per ticket) and end up dealing with all this crap.
Cheaper is not always better
Just be smart and do not buy from them
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Hi Dhuha A.,
Thank you for raising this to our concern. I am truly saddened to know about your unpleasant experience with our service. Please understand that this is not the experience we want you to have here from us. We only want to ensure that you will have a smooth trip every time. Please send us the information at en_servicemanager@trip.com so that we can investigate further on your issue.
Kindly include {SiteJabber} in the title of the email so that we can differentiate your concern from others and assist you better. Thank you.
Best regards,
Edra
Trip.com