D H.

What used to be a great mom and pop vacation rental company is now a nightmare for both vacation rental owners and travelers. I could go on and on about what a horrible company they've become since the Expedia buyout, but I see many others have addressed most of my complaints - however... they've now added one more rotten way to control owners interactions with guests and this one takes the cake! So like many owners, we get reservations from guests through our own personal website, plus other places we advertise. Now, when I go to fill in those dates as reserved on VRBO's calendar, they require the guests name, email address and other information (even those the booking was not done through their site)! Talk about trying to take total control of your vacation rental. With the required information they have no business having in the first place, they start hounding the guest to buy travelers insurance, sending them welcome information on your property (all canned messages) and then thank you letters requesting the guest download their app and book future rentals through them. Even if I go to make a change to an older reservation that happened before this calendar requirement, I have to give them the guest information to make the change. They work on the fringes of unlawfulness but with all the $ they collect from travelers and owners, they can afford to pay big bucks to high powered attorneys. I AM DONE WITH VRBO AND WILL NOT RENEW MY SUBSCRIPTIONS. There are more options showing up such as HomeEscape. I'll do a jig and celebrate the day this horrible company folds!