D G.

Ordered an item - never consented to subscribe to their emails. Received email spam daily until I finally unsubscribed. Isn't that illegal now? Don't you have to specifically consent?

Ordered an item on December 9th and never received a shipping confirmation so ten days later I decided to check what was going on. It was a Christmas gift so by December 19th I was getting antsy. Turns out, it wasn't in stock! When I placed the order it was to be delivered by Christmas. When I called, they explained that they could not get the item to me by Christmas - that they had not even received it themselves yet.

So let's count the problems here:
1. Sending email spam without consent.
2. Selling items to people that you don't even have.
3. Not notifying the customer of the problem.
4. Making claims you can't keep.

The only positives I can say are that they did offer to refund my shipping as a discount and that the customer service representatives were all nice. Ultimately I decided to just cancel the order. Being "nice" is appreciated and certainly an added bonus, but it really doesn't matter if you can't provide the service you set out to. Since Gardener's Supply put me in an unnecessary bind at Christmastime - when they could have just notified me immediately - I will never purchase from there again. Now, here I am days before Christmas hurrying to find another gift and get it in time.

Based on the other reviews here, it seems everyone has a similar story.