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D F.

  • 1 Review
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Experience: Food & Drink

Member since July 2020

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1 Review by D

7/16/20
This review is BOTH for BeyondMenu and the www.princetonteriyakiboy.com who were both at fault. I placed my order on the www.princetonteriyakiboy.com site which is affiliated with BeyondMenu. It was my thought that it would save time to make the order on-line as I concluded some other work.

After placing the order, I printed my receipt as a checklist. When I arrived at Princeton Teriyakiboy and viewed their displays along with menu, I was shocked to observe that the BeyondMenu prices were 20% to 30% higher. I told my issue to the cashier, who happened to be the owner. She explained that BeyondMenu marks up the prices 20% to 30% (which was later found to be NOT the truth).

At that point, I called BeyondMenu to come to some compromise. They stated that the prices were set by Princeton Teriyaki boy and they would call to resolve the situation. After two phone calls and along with some back & forth where BeyondMenu blamed Princeton Teriyaki boy for the pricing (found to be the truth). I decided to return to Princeton Teriyaki boy and resolve the matter with BeyondMenu on speakerphone.

After some debate, Princeton Teriyaki boy's owner (the cashier) finally stated that they (Princeton Teriyaki boy) set the prices which were 20% to 30% higher than the menu but stated BeyondMenu is the place where I would need to obtain a "compromise" because they retain the money until the close of the transaction (NOT sure if that was the truth). BeyondMenu did NOT provide a compromise nor worked with Princeton Teriyaki boy to obtain some middle ground (some of my money back).

As a result, I would NOT recommend using BeyondMenu or going to Princeton Teriyaki boy.
leonc28
BeyondMenu -. – BeyondMenu Rep
Hi D. F,

We're sorry for the negative experience you had with one of our business partners Princeton Teriyaki boy. During the start of the pandemic some restaurants called in to increase their menu price as the food became relatively expensive to source out. As a result, the prices were jacked up, however this is always in accordance to the restaurant's will and any price increase is always to their knowledge. Beyond Menu only takes out 5% of the order subtotal and we never impose that fee nor charge that fee to our customers. I hope this clears out any confusion, we hope you'll give us a chance to serve you better in the future. Do not hesitate to reach us at 630-776-3590 if you have some questions.

Sincerely,
Beyond Menu Customer Service

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