Dexter K.

I have bought 6 bikes from Bikes Direct in the past 3 months. They are as good as big box stores, only you pay a lot less! These bikes come mostly built, but you will need to install a few parts and you may need to adjust a derailleur, nothing major. Their customer support team is also great. They once took care of me when an ebike motor controller shell was cracked in shipment, and they quickly sent me a replacement. Another time, I had an issue with a tire. Which may had been my fault.
Larry from the Warranty department took care of me. He got me Maxxis Ikon tires at their dealer cost (a steal) and sent me a really nice bonus gift! I cannot say enough good things about this company. Do not hesitate to buy from them. Don't just take my word for it, feel free to also check other reviews here and on YouTube. You will find almost all reviews are positive!