I was sent a broken unit and never got a response by support. The packaging my unit was in was beat up and had a lot of wear and tear. Once I opened it and tried to use the merchandise it fell apart in my hands. Ive owned these before and they arent nearly that fragile. I was sent a defective unit. Support has not and is never going to respond so I have to accept the fact that they scammed me. If you ever order this product just use Amazon, worst case is something is wrong but Amazon support WILL fix it. Ive called every support number and emailed every address I could find, none of the numbers are in service and the emails dont respond. WATCH OUT FOR THESE SCAMMERS! THEY WILL STEAL YOUR MONEY!