Devin S.

My airline fare purchase was passed from Kayak.com to Justfly.com. In selecting pricing options, I OK'd one connection/stop for my cross-country flight. Justfly booked me on Spirit Airlines. Official, printed itinerary showed two legs: NYC to LA, and LA to Oakland. But, in fact, the actual itinerary turned out to be: NY-Chicago, Chicago-Denver, Denver-LA, LA-Oakland. Each stop required disembark with luggage, wait, line up, re-board the same aircraft. Miserable and unacceptable -- 16 hours. I would never have agreed to such an itinerary. It was deliberately, fraudulently withheld by Kayak and Justfly. Never, ever again.