devin H.

For 6-7 years I worked diligently on building up my Care.com profile. I worked with many families and garnered a decent following with reviews and a reputable status. It was a really nice setup that I spent a lot of money, time, and hard work putting together. Around my 6th year as a loyal and paying member of Care.com as a nanny, I worked with one woman for a total of two TRIAL days. I told her I felt it was not a good fit for my life at the time and that I wished the family luck in finding a care provider better suited to their needs. For weeks afterwards, the woman then calls me, texts me, leaves voicemails and emails for me. She continues to yell at me, tell me I am "dumb and lazy" and that her professional status in the mental health field meant she was qualified, after literally knowing me for three days, to diagnose me as an unfit employee because I did not wish to work for her family. I was respectful and moved along, reaching out to the support team at Care.com to see if I could get any help in not having this woman continue to harass me. I never got a response from them, but rather I received calls from my old references wondering why this lady was saying I was so disturbed and insane. They obviously did not believe her and wanted to help me. I open my email and there it is: "we have shut down your account due to undisclosed reasons regarding violations of Care.com's rules..." The woman had reached out to them, and they did not even give my email a read, they blocked me from the site indefinitely. I have been struggling to find nearly anything without this site, but am appalled at their lack of CARE for the employees and their well being. For families, and those who are lucky, this site is a phenomenal asset. For situations like mine, where the family isn't a good match/the parents are overly upset/unreasonable, this is the worst place to find a job. Everyone around me told me to find an attorney, because this woman did something illegal by contacting references and past employers and getting my PAID 6+ year membership shut down. Three years later, Care.com still refuses to reach back out to me or even let me explain my situation to rebuild and repay for an account. I am disgusted by their lack of CARE. Not worth it.