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Devin D.

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Experience: Autos & Vehicles

Member since May 2019

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1 Review by Devin

Had an issue with one of their shipments and the correct destination. They're over the phone customer service did them no justice. They addressed my problems via email in a prompt manner. Definitely changed my mind about them. Good products, good service.
Carid C. – CARiD Rep
Dear Devin,

Your feedback points the things we should pay attention to. I am sorry that your order was delivered to the wrong address. Unfortunately, there is no address change request in our system. The fact that you have provided the new address to Pay Pal does not mean that it will be added to your account at CARiD automatically.

Please check what shipping address you have in My account. When you place the order, you should carefully check both shipping and billing address at the stage of checkout since orders are submitted by the system automatically. In case you have processed address change request through My account you should have been sent the confirmation email with the interaction ID. If you have this email, please provide me with ID number, so I could check why the request did not go through.

I have also sent you an email and offered a compensation.

We truly hope that your future experience with us will be of no hassle at all!

Consumer Relations Team at

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Elsy H.

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