Devan H.

Too bad I didn't read yelp reviews before I ordered from brace planet. All the reviews are 1 star (including this one). Emily, the chat grouch, is the same grouch that answers the phone for customer service only she goes by another name. So right from the start they are deliberately deceitful. Perhaps she is the only one that works there. I ordered a 24 dollar brace and paid 45 dollars for overnight shipping. Never got it and never received a tracking number even though they promised to get back to me with one. Emily, the chat grouch, said it was back ordered and will be shipped today for delivery tomorrow. (three days from after placing the order) I asked to be refunded the overnight shipping but the grouch said NO. "Processing does not reflect shipping". So apparently all their processing issues are the customers' problems and not theirs. Luckily I have copies of all the chat transcripts so I can dispute this issue with American Express. She did tell me to go right ahead and dispute it but if they win the dispute they will charge me 25. What a pathetic company.
BUYER BEWARE

They promise to deliver but never do. Two months and still waiting on four masks. Tomorrow I will dispute the charge on my American Express.