Destini S.’s Reviews of Vacations To Go & more

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“Booked a cruise out of Charleston after Leslie Wright...”

11/10/14

Booked a cruise out of Charleston after Leslie Wright harassed us for a week straight with phone calls at dinner time! Drove 4 hours to the port, paid $90 to park car for a week, boarded the ship AND THEN WERE TOLD THE CRUISE WAS NEVER BOOKED FOR US! WE HAD ALL THE RIGHT PAPERWORK BUT THE CRUISE LINE WOULDN'T LET US STAY! WE HAVE BEEN KICKED OFF AND NOW THEY CAN'T FIND OUR LUGGAGE! THIS WAS SUPPOSED TO BE OUR 25TH WEDDING ANNIVERSARY TRIP! THEY HAVE SCREWED UP OUR ENTIRE ANNIVERSARY WEEK! EXPENSIVE WEDDING GIFT HAS BEEN LOST WITH THE LUGGAGE! WORST EXPERIENCE EVER! Manager is Vacations to go is rude. Told us that he could only book us a later cruise AND it would be more expensive! These people have no decency about them! They can call everyday harassing people but they can't actually book a cruise! Now we are stuck in a city with no reservations, no clothes, and no anniversary gifts. Instead of Bahamas we have cold Charleston!

NEVER BOOK WITH VACATIONSTOGO OR LESLIE WRIGHT

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Shanon E. – Vacations To Go Rep Over a year old

My name is Sorrell Warren and I am the Vice President of Customer Service at Vacations To Go. I regret that your cruise was not booked correctly. I see that you were not charged for the cruise. When you contacted us that day we were able to find you a cabin on the ship. It was in a lower category but offered at a lower rate. We also offered additional onboard credit but you declined to sail in that cabin. Thank you for speaking with me today. I look forward to hearing from you again shortly as we strive to resolve this.