Desti M.

I just needed to reset my password since I didn't have access to my old phone number anymore. They told me that in order to do so, I have to pay for the membership fee of $15. I was upset about it because I could send in proof that I am the owner of the account. I shouldn't have to pay $15 just to change my password and security phone number but I did. I told them I only wanted to so do for that one time. They signed me up for a membership. I signed up May 23rd. Fast forward to June 24th, I seen they were trying to take money out of my account although I didn't want a subscription. I called them and told them I do not want a membership and I only needed to reset my password which I already did. I told them I don't want to be charged and to cancel whatever they signed me up for. The woman on the line said she did and even sent me a confirmation email of cancellation. Fast forward to June 28th (NY birthday) at 7:29pm and July 01st at 7:59pm, Yahoo tried charging me again saying I have an outstanding balance. I call and they tell me I need to pay $15 for June 24th-July24th and that the email I received is just for cancellation confirmation, that I no longer have the subscription but I am still required to pay for a full month for being 1 day late on a subscription I never wanted. I was told to take it up with my bank but they need their money. I told them I'm not paying for a subscription I'm not using. I al thought payed for the first month and cancelled before the second month fully started. I've been on the phone for 35minutes waiting for a supervisor. Their customer service sucks and they don't listen to understand or help you. She just kept saying "I'm sorry to hear that" but I don't want a sorry. I want a resolution and what I was told. I'm still waiting but I would not recommend the service to anyone. I feel scammed out of my money and again, their customer service is TERRIBLE.